Shipping & returns

Orders placed before 2pm on a working day are picked the same day. Orders placed at the weekend are picked the next working day. You'll receive a Shopify confirmation email as soon as payment is authorised.

Skincare, hair and body care: 2–4 working days once dispatched, tracked.

Activewear ships separately from our apparel partner and can take longer. Multi-item orders may therefore arrive in more than one parcel, at no extra cost to you.

Rates are shown at checkout before you pay and depend on destination and basket weight. Any free shipping threshold in force is displayed in your bag.

Every parcel is tracked. Tracking is emailed when the parcel leaves the warehouse — if it hasn't arrived within the window above, contact us and we'll chase it.

Unopened skincare, hair and body care can be returned within 30 days of delivery. Activewear can be returned within 30 days unworn, unwashed and with tags attached. For hygiene reasons we can't accept opened formulas unless the product is faulty.

Email us with your Shopify order number and what you'd like to return and we'll send return instructions. Contact VYRA.

Refunds are issued to the original payment method once the return is received and checked, normally within 5 working days. See our refund policy for detail.

If something arrives damaged or isn't what you ordered, contact us within 14 days with a photo and your order number. We'll replace or refund it, including return postage.